Tuesday, September 27, 2011

The Delegates settings were not saved correctly. Cannot activate free/busy information

Got this error message today when trying to update some delegates settings:

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Microsoft Office Outlook
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The Delegates settings were not saved correctly. Cannot activate free/busy information.
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OK
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To fix the issue I needed to use MFCMAPI tool. Just follow below instructions and all should work fine:

  1. Start the MfcMapi.exe
  2. On MFCMAPI x86 Build window, click OK
  3. Go to Session > Logon and Display Store Table
  4. Choose the user profile (if the computer has more than one)
  5. Double-click the Mailbox - username store
  6. In the navigation pane, click Root Container.
  7. In the details pane, right-click PR_FREEBUSY_ENTRYIDS, click Delete Property, and then click OK.
  8. In the navigation pane, expand Root Container, expand Top of Information Store, and then clickInbox.
  9. In the details pane, right-click PR_FREEBUSY_ENTRYIDS, click Delete Property, and then click OK.
  10. Close MFCMAPI
  11. Click Start, click Run, type outlook.exe /cleanfreebusy, and then press ENTER.
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Microsoft Exchange Server MAPI Editor (MFCMAPI)

MFCMAPI is a powerful tool which allows you to access and fix several problems in MAPI stores through a graphical interface.

MFCMAPI download from CodePlex.
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Tuesday, September 13, 2011

Not able to open restricted permission messages (Rights Management Services - RMS)

Last week I worked on a RMS issue, which I couldn't find a solution. However, a teammate of mine who works with security has sent me some instructions which have solved the problem.
  • Start->Run->compmgmt.msc
  • Expand Services and Applications
  • Click on Services
  • Stop “cryptographic server” service on end user machine (keep this windows open).  Right click on the service and select stop.
  • Rename c:\winnt\system32\catroot2 directory to c:\winnt\system32\catroot2.old
  • Start “cryptographic server” service on end user machine.  Righ click on the service and select start.

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Not able to add/remove delegates - Outlook 2007

Got this error message today, when trying to remove an user from delegates tab.

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Microsoft Office Outlook
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The Delegates settings were not saved correctly.  Cannot activate send-on-behalf-of list.
You do not have sufficient permission to perform this operation on this object.
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OK  
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I've found a solution in a Microsoft KB, which solved the problem quite easily. You just need to add a registry key, so with Outlook closed follow below steps

  • Cick Start then Run and next type regedit, press Enter;
  • Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences;
  • Click New on the Edit menu and select DWORD Value;
  • Type IgnoreSOBError, press Enter. Right click the new key and click Modify;
  • In Value Data type 1;
  • Close Registry Editor and Reopen Outlook. You should be able to add/remove delegates from now on.

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